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Shipping Your Order...
Orders are normally shipped via UPS Ground. Arthur's charges customers our actual shipping cost. The UPS Tracking Number will be emailed to you upon shipment and you can easily check the progress of the shipment at www.UPS.com. Or just give us a call and we'll check for you.
Larger or heavier items may be shipped via UPS (with a surcharge) or by truck. In the event of truck shipments we will work with you to arrange the most convenient delivery.
Need it faster? We will be happy to upgrade to Second Day Air or Overnight Service for the actual carrier charge.
Shipments outside the US require special arrangements.
Shipping Damage...
Despite our work to make sure your selections arrive in top condition, occasionally the miles are hard on the merchandise.
Please inspect your items immediately and advise us of any problems. In order to provide the best possible service to our customers, we request that you:
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Save all the original Packaging Materials. Processing a damage claim may require that the carrier examine how the product was packaged.
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If your shipment arrived by UPS, call them within 24 hours to report any damage at 800-742-5877. It will be helpful to have the box shipping label handy when you make the call.
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Call us at 877-885-8609 (toll free) or 540-885-8609 (VA). We want to make sure you get good service.
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Merchandise Returns...
Sometimes, after all possible care in selection, packaging and shipping; an item just isn't right. We want you to be happy with every purchase from Arthur's. If you aren't happy with this purchase, please give us a call at 877-885-8609 (toll free) or 540-885-8609 (VA) so we can make things right. We request that you notify us within 30 days of your purchase.
Please don't return any items without calling us first. Some orders are shipped directly to our customers from our suppliers and require special arrangements in order to process a refund. To assure your satisfaction, the process begins with your call to Arthur's.
Please note that custom or personalized items are not returnable. |
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